Opportunity
Employer description:
This dual-focused role is designed to drive efficiency and enhance collaboration across teams by addressing the needs of customers while aligning closely with internal supply chain processes, sales objectives and leveraging IT systems to ensure data accuracy and operational excellence.
Duties will include:
- Serve as the main point of contact between the Supply Chain team, the Sales team and the customer ensuring timely order processing and communication
- Utilise internal IT systems
- Input, track, and manage data within supply chain systems to ensure real-time updates and accurate reporting.
- Assist in resolving supply-related issues.
- Handle inquiries related to product availability, order status, delivery timelines, and related concerns with professionalism and urgency.
- Maintain high standards of customer satisfaction
- Partner with the Sales team to set accurate customer expectations.
- Actively identify areas for process enhancements across customer service, Supply Chain, and Sales interactions to improve efficiency and reduce touch points.
- Use IT systems to analyse performance metrics, streamline workflows, and track the effectiveness of implemented process improvements.
Company Benefits
- Competitive Salary
- Pension at 22 (autoenrollment)
- 28 Days Holiday + Bank Holidays + 2 x half days at Shutdown
- Health Assistance Programme
- Comprehensive Onboarding and Training Programme (Inhouse system)
- On-site parking
Location
- Hardworking
- Integrity
- Calmness
- Patience
- Collaborative
- Adaptable
- Enthusiastic
- Personable
- Polite
- Positive